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Managing Complaints (Office)

On Demand

Managers and team leaders are often the first to hear team member complaints. 

This course includes five modules:

·       Module 1: The Difficulties of Managing Complaints

·       Module 2: Handling Complaints Using Active Listening

·       Module 3: Your Path to Managing Complaints

·       Module 4: Mastering Managing Complaints

·      Module 5Managing Complaints Health Check

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